“Drawing on over 20 years of experience in emergency medicine, debut author Sterling presents alternately humorous and sobering stories of the “controlled chaos” of a hospital emergency room. In these wry, short essays, the author strikes an appropriate balance between serious warnings and diverting stories. The book proves to be as informative as it is entertaining . . . Two messages come through clearly in this collection: knowledge is power, and it’s better to be safe than sorry.”