FAQs

Is my information secure?

Yes. Your monthly subscription provides you with access to health and medical professionals around the clock for your preventive health and urgent medical needs..

Yes! AskSterlingMD.com follows the Health Insurance Portability and Accountability Act (HIPAA) guidelines and is 100% compliant with HIPAA laws to safely store and protect your health and medical information.

No! AskSterlingMD.com does not share or sell your information for marketing or retargeting. All your information is kept safely and stored only for medical record purposes and is only accessible by you or a medical provider..

AskSterlingMD.com treats men, women, and children for a wide variety of conditions including urgent care, dermatology, STDs, chronic health, psychiatry, prescription refills, lab testing, image diagnostics, doctor’s notes and more! To view all conditions, click the “consultation” tab at the top. Can’t find your condition? Select “Can’t Find Your Condition?” under miscellaneous health conditions to get started..

AskSterlingMD.com’s mission is to provide easily accessible and affordable healthcare for anyone. No appointments or insurance is needed for a visit. Payments can be made via credit card on our secure payment portal..

Yes, for emergency consultations and for customer support. Preventive health services are available during our business hours: Monday – Friday 5 am central time to 1 am central time..

Yes, for your urgent and emergency health needs. You will have the option of turning off your video unless the healthcare provider determines its needed for the interaction..

Our medical team comprises of medical doctors, physician assistants and nurse practitioners, all under the supervision of Dr. Jeffrey Sterling..

We strive to deliver all prescriptions to your pharmacy within 1 hour. However, turnaround time may be extended due to incomplete medical data, technical difficulties, or high patient volume..

Is AskSterlingMD.com a physician service?

Yes! AskSterlingMD.com ensures 100% HIPAA compliancy and has an established secure payment gateway. AskSterlingMD.com also is a custom developed website, so your data is stored in an outside of network base for your ultimate privacy and protection. This ensures all your health and payment information stays with our medical providers..

Yes! AskSterlingMD.com uses a secured payment gateway to make sure all the personal banking information is fully secured and protected..

AskSterlingMD.com treats adults and children ages 1+.

AskSterlingMD.com is a subscription service offering you a direct relationship with a medical team. Subscriptions are $99.99/month without use of the prescription service and $125/month includes any non-narcotic prescriptions you need. Pre-paid, discounted annual subscriptions are available..

AskSterlingMD.com provides instant online care, no appointments are needed. Use your account to register, complete your health profile, and enter the virtual waiting room for immediate care, where our providers will review your information, chat with you, and treat accordingly!.

Online consultations allow you to consult a medical provider at any convenient time via email, phone, or text after completing a health profile form and pictures, if needed. Online consultations are also the preferred method of communication for preventive health visits. Live video is a real time video consultation with a medical provider; this occurs for your urgent and emergency health needs..

Yes, simply click on the “Live Visit” button to go to our virtual waiting room or click to Schedule” button to create an appointment. .

AskSterlingMD.com highly respects patient confidentiality. We follow HIPAA guidelines to keep your data secure and safe. Personal information will not be given or sold to unaffiliated third parties..

You can cancel your subscription at any time, and it will take effect at the end of the monthly or annual subscription..